transparency

we have faith in continually being 100% straightforward. we are clear, forthright and legitimate about our organization charges.

our rates are plainly appeared on our website and our accommodating and experienced staff (24/6 hours), will make clients completely mindful of our rates at the time they book a service or in the event that they ask for our technical expertise and advice about our services.

our specialists will dependably demonstrate a full breakdown of work, spare part and some other charges, and an extensive portrayal of review and work did as appear on all solicitations and assessments. we don’t charge for the accompanying: technical assessment, cost estimates, technical advice and there are no other hidden cost or charges.

overcharging

we generally charge accurately and genuinely as indicated by our cited rates and our business strategy on cheating is unequivocal. yet, in the far-fetched occasion that any of our techs ever do purposely neglect this approach they will be released, and a discount will be made. we are always upfront about our quoting or pricing, we will always provide the customer with an estimate cost and timeline after our free technical assessment before carrying out any work to ensure that you don’t get surprise costs.

accountability

we will dependably assume liability in the impossible occasion that work is not completed to our benchmarks. on the off chance that you are despondent please call our call focus, we will attempt to determine your issue by sending a specialist back, or a specialized technician, during a period that is suitable to you.

customer “no fix no fee” guarantee service – we are so confident with our service and we have made it our business strategy to be honest with our customers. we have no fix no fee price promise, if we can’t fix the problem, you don’t pay.

we will never do any unnecessary work or talk clients into any work that is not required under any conditions.

guarantee

the greater part of our technical workmanship conveys the organization’s composed 3 months warranty ensure for your genuine feelings of serenity. iRepairer ® as reliable and trusted repair centre in cape town, this means if you have a recurring problem, just pick up the phone and call us, our technicians will repair it free of charge! get 90-day guarantee on repairs today.

promise

where we make promise to the client we make sure that whatever was promised to the customers is delivered as the key to our customer satisfaction. in some cases when the service promised will not be delivered on given estimated time for some reasons, we always keep our customers updated and informed about the delay or progress on their job to make sure the customer knows and understands why.

spare parts & accessories

as one of the best laptop specialists service provider centre in cape town, western cape our spare parts and accessories are genuine replacement parts carefully chosen for their quality and reliability from different brands and manufacturers. that means you will get great brands at low price in south africa.

timely and responsively

fast turnaround customer focused service – responding as quickly as possible to client’s emails and phone calls request is not just a suggestion, it is a requirement of our business operation strategy. we always try to respond to customer’s request within 1-2 hours. we are always accessible to our clients and we make sure they understand our stated response time.

technical expertise

our technicians have over 10 years of combined experience in the computers and electronics repair industry field, that has given iRepairer ® laptop repair services specialists team to share their expertise and knowledge. as knowledge hoarding is one of the counterproductive to building a strong relationship with our clients and partners. therefore, at iRepairer ® we only give our customers or partners information they need to make better decisions.

terms and conditions

the greater part of our technical service is done in agreement to our terms and conditions. they are plainly expressed on our website under terms and conditions and appeared on the service technical work order request form.